Evolution of Revenue Management Systems in Passenger Transportation

Sruthi Kolukuluri

27 July 2023

Passenger

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The transportation industry has long been a cornerstone of the global economy. Over the years, Revenue Management (RM) emerged as a significant factor, driving the industry’s growth, transformation, and technological advancement. As the Revenue Management Systems (RMS) became integral to the sector, innovators like Wiremind stepped in, refining and elevating these systems. Starting from a simple idea, RMS have significantly evolved over time, reshaping the industry in many ways. Let us explore this evolution in detail, from its earliest origins to the advanced, AI-powered systems in place today.

Origins of Revenue Management Systems

A stone foundation for RMS was laid by the airline industry in the late 1970s. Following the Airline Deregulation Act passed in 1978 by the United States, airlines were given the freedom to set their fares and routes, which increased competition and price volatility. As a result, airlines needed a system to maximize their revenue from the limited seats available on each flight. They then began to develop basic yield management systems, which later evolved into more comprehensive RMS.

Early yield management systems focused on adjusting prices and optimizing inventory based on demand forecasts. Overbooking was also introduced during this period to account for no-shows and cancellations, further opening doors for more revenue maximization techniques.

Advancements in the 1980s and 1990s

In the 1980s and 1990s, RMS became more advanced and sophisticated as technology improved. This led to increased scope and access to data collection and analysis. Systems began to incorporate factors such as customer segmentation, market behavior, and competitive pricing into their algorithms. These advanced analytics allowed transportation companies to refine their pricing strategies based on complex variables, including time of purchase, demand elasticity, and customer behavior.

During this period, RMS also expanded beyond the airline industry to include other transportation sectors, such as railways and roadways.

The Rise of Big Data, Machine Learning & AI

The emergence of big data and machine learning techniques in the 21st century has taken RMS to new heights. Huge volumes of sales data and data related to the prices of competitors are collected and integrated into these systems, allowing transportation companies to gain in-depth insights into customer behavior and market trends.

All of this data is analyzed using machine learning algorithms to make accurate predictions about future demand. Using these technologies, companies can also adjust their pricing strategies dynamically in real-time, based on current market conditions.

The use of AI in RM is a more recent evolution that has caused a shift in RMS towards real-time capabilities. Data analysts in the past had to make periodic adjustments based on forecasted data and had to always be on their feet to ensure these changes were successfully implemented. With the advent of AI, real-time systems like CAYZN can adjust pricing and availability in response to immediate changes in supply and demand. For example, if there is a sudden increase in demand for a particular route, the system can set the right price to see an increase in revenue.

Shift Towards Total Revenue Management

The latest evolution in the RM landscape is the shift toward Total Revenue Management (TRM). This goes beyond traditional RM by taking a holistic approach to revenue optimization. It considers all potential sources of revenue, including ancillary revenues such as additional baggage fees, in-flight services, premium seating, and recovering spilled services.

Furthermore, TRM allows companies to make strategic decisions about product offerings, pricing, and distribution channels to maximize total revenue.

A Journey of Innovation and Adaption

The evolution of RMS in the passenger transportation industry has been possible due to continuous innovation and adaptation. From the earliest yield management systems to today’s sophisticated total revenue management systems, the industry has consistently leveraged technological advancements to optimize revenues and enhance customer experiences. As technology continues to evolve, it is expected that RMS will become more efficient in driving further growth and profitability in the transportation industry.

Wiremind has been developing advanced inventory, distribution, and optimization solutions for the passenger transportation, air cargo, sports, and event industries since 2014. Recognizing the challenges and complexities of Revenue Management, our experts designed CAYZN, a solution that streamlines the process of managing capacity and pricing for revenue optimization. With its intuitive design, users can quickly become proficient with CAYZN’s features, freeing up more time to focus on their core responsibilities.

Want to see CAYZN in action? Book a demo with one of our product experts by sending an email to hello@wiremind.io.